Fiber Optic Products

Structured Cabling Products

Other Products

Contact Us

Sales Office:
-Tel :  +86 755 2840 8069
-Fax : +86 755 6165 8036
-Email:
sales@future-cabling.com
-Add : 6F, Building 80, New Longyuan Village, Henggang, Longgang District, Shenzhen, China, 518115

Need a question answered?...You can now browse through our FAQ's or alternatively you can call our office on 86 755 2840 8069  & speak to one of our friendly staff or you can email us sales@future-cabling.com.

1. Why choose us?

Well its simple. We always put quality and service in the first place. We are trying our best to set up long term stable and reliable business cooperation which leads win-win result. Trust us and give us an opportunity, you will feel it...

2. Can i leave feedback?

Yes!........We absolutely love hearing feedback from all our customers & were always open to suggestions on how we can better our service more. You can simply phone, fax or email your suggestions & even leave comments through our website!

3. Will you keep my contact information security?

We always take our customers contact information seriously and keep them confidential. We never share this information with any third party.

 

4. What is your warranty policy?

All of our products are warranted against defects in materials and workmanship for a period of 2 years unless otherwise stated from the date of delivery to the initial end user of the product. If we receives notice of such defects during the applicable warranty period, we shall, upon review, replace products that prove to be defective or do not meet specifications, we entire liability and your exclusive remedy shall be, at our option, (a) return of the price paid, or (b) replacement of the product that does not meet our warranty.

5. What kind of shipping method do you usually use?

For some products with light weight, such as Fiber Optic Patch Cords, Pigtails, Adapters, Attenuators, etc, you can choose air freight, or International Express DHL/UPS/TNT/FedEx with your own courrier account freight collect. Or you can pay us the shipping costs together with your order, we will arrange shipment through our local shipping company.

For some other products, if your order is big, sea freight will be much worthy, but it will take long time to arrive. For southest asian countries, it usually take a week. For Middle east countries, Australia, and african countries, it usualy takes 2 weeks or more. While for European countries and American countries, it takes about 20 days to 1 month.

6. Do you have MOQ for your products?

For some common items, we do not have MOQ, while for some others, we have MOQ tens to thousands depending on the product type.

7. Can you provide free samples?

Yes, we are happy to offer free samples to our customers to test when the total value is under 15USD while the customer should bear the shipping costs.

8. What is your lead time?

Usually it takes about 3-15 working days for the production time after our finance confirming your payment. It depends on what kind of products you purchase. For the most common items, if we have stock, we can arrange shipment as soon as we get yoru payment.

9. How long does it cost for my payment to your account?

It usually takes 1-3 business days for your payment to hit our bank. Anyway, it depends on the bank you use and your location.

10. What is your Payment Terms?

We usually accept TT in advance or irrevocable Letter of Credit at sight. For total order value under 10,000USD, it is better to choose 100% TT in advance as the bank charges is high if arrange the payment twice. For total order value over 10,000USD, we can accept 30% TT in advance and balance before shipment. While for total order value reach 30,000USD, we can accept irrevocable Letter of Credit at sight, but we do not advise you to choose L/C the handling costs is high, so we also suggest you to choose TT as it is safe and fast.

11. What is your price terms?

The price we quoted is based on USD currency -FOB Shenzhen or any other negotiable port.  If the order value is under USD10,000, the price term will be Ex-Works.

12. What is your price validity?

Most of the prices are firm for 2 weeks  from the date of quotation, as you know the exchange rate between USD and CYN is not stable from the beginning of this year. For Copper Lan Cable and Patch Cable, we have to confirm price before placing the order as the copper price is always flexible. Shipping costs and risk of loss from point of shipment are the responsibility of customer(under FOB terms).

13. What is your working time?

Except the public holiday, the working time is as below:
Monday to Friday : 9:00 to 17:30  (Beijing time, GMT+08.00)
 
When we have public holiday, we will publish the news on our website.

14. How can I place an order?

We are always happy to communicate with you through email, telephone, fax, MSN and Skype, etc Generally,customers shall purchase products by issuing a purchase order signed by an authorized representative, indicating product names and descriptions, quantity, price, total purchase price, shipping instruction, requested delivery date, bill-to and ship-to addresses, tax exempt certifications if applicable, and any other special instructions and information.
 
Or customers can just confirm our proforma invoice instead of issuing the purchase order, on our proforma invoice sent to the customers, we will also list product names and descriptions, quantity, price, total purchase price, shipping instruction, requested delivery date, bill-to and ship-to addresses, tax exempt certifications if applicable, and any other special instructions and information. The agreed proforma invoice and/or agreed purchase order will be regarded as the sales contract.
 
The customers can also require other ways of establishing the sales contract in their preferred ways.

15. What is the main products of Future Cabling International Co., Limited?

Our main products include 2 series of products:
1.  Fiber Optic Products
     -FTTH Products, Fiber Optic Cables(Indoor Type and Outdoor Type), Fiber Optic Patch Cords, Fiber Optic Pigtails,
      Fiber Optic Adapter, Fiber Optic Connector, Fiber Optic Attenuator, Fiber Optic Patch Panel, Fiber Optic Terminal
      Box, Fiber Optic Splice Closure, Fiber Media Converter, SFP Transceiver Module, Fiber Optic Coupler, PLC
      Splitter, WDM/DWDM, Tools and accessories, etc
2. Strucutred Cabling Products:
    -Cat5e, Cat6, Cat6a Lan Cable, Patch Cable, Patch Panel, Keystone Jack, Faceplate, Cable Mangement, Inline
     Coupler, Mounting Box, Telephone Accessories, Network Tools and Cable Testers, Wall Mount Cabinet, Network
     Cabinet, etc
 

 

16. What is Future Cabling International Co., Limited

Future Cabling International Co., Limited, set up in 2002, is manufacturer for Fiber Optics and Structured Cabling Products with 10 years' export experience.